Customer service

Welcome to the IMC Toys Customer Service Department, we will respond to any questions you have about our products and their functions.

FAQ

Here you will find the answers to commonly asked questions about our products and company.

FAQS
All of our products have a reference and identification number.
This is normally found on the packaging next to the barcode, in the product manual or on the main part of the product, on the base of the product, or on a label sewn onto the product (stuffed animals or similar).
Enter the numerical code without letters that are printed on the product after the letters "ITEM" / "MOD". It can also be found in the catalogue or in the manual of your favourite toy by typing in its name or brand.

MERMAIDS MAGIC TAIL MIMI

BLOOPIES

As wholesale manufacturers and distributors we cannot sell our products directly to consumers. Practically all specialist toy shops and large distributors have our products at their disposal.

The instruction manual can be found in the base or between the cardboard sleeves in the packaging. If you cannot find it, you can access it directly on the website in the PRODUCTS section if the product is in the current catalogue. 

If the product does not appear on the website, you can directly ask for the manual via the after sales service team by filling in an application form in this help section.

It may be that the product, due to its characteristics and basic functions, includes all information relating to its operation on the packaging. If you require more information, please contact our After Sales Service team using the form in the support section.

The instruction manual can be found in the base or between the cardboard sleeves in the packaging. If you cannot find it, you can access it directly on the website in the PRODUCTS section if the product is in the current catalogue. 

If the product doesn't appear on our website and/or your question doesn't get answered in this section, you can ask the after sales service team directly via application form in this help section.

The instruction manual can be found in the base or between the cardboard sleeves in the packaging. If you cannot find it, you can access it directly on the website in the PRODUCTS section if the product is in the current catalogue. 

If the product does not appear on the website, you can directly ask for the manual via the after sales service team by filling in an application form in this help section.

The cleaning instructions can be found in the instructions manual in the "Maintenance" section or in the fabric label (if the product is wearing clothes). If the product hasn't got an instructions manual or fabric label, check on the packaging.

Verify that the part has not been assembled by the manufacturer and it is described in the contents of the product manual. If you still cannot find the part, take note of the missing part (letter, number and/or detailed description) and go to the application form to request it from the manufacturer and  it will get sent to you.

Manuals

Find the manual for the toy or the game that you have purchased.

Manuals
BIM&BAM ASST. - 95007IM - DE | EN | ES | FR | IT | NL | PT | RU
LENA - 91849IM - DE | EN | ES | FR | IT | NL | PT | RU
NALA - 96387IM - DE | EN | ES | FR | IT | NL | PT | RU
FANCY - 97056IM - DE | EN | ES | FR | IT | NL | PT | RU
PANDY - 98213IM - DE | EN | ES | FR | IT | NL | PT | RU

Support

If you can't find what you are looking for, please do not hesitate to get in touch through the form provided below.

Support
Dressy Coney